Toll Team has taken some of its IT programs offline after detecting what it referred to as “unusual activity” on some of its servers on Monday early morning.
The firm verified particulars of the incident to iTnews but reported it did not think the action was connected to an before ransomware assault that it took the best part of 6 weeks to recover from.
Client-facing programs like MyToll, the portal utilized by buyers to book pick-ups and to view observe-and-trace info, are among the all those taken down.
The company’s call centres also show up to be offline, with a short recorded information noting that “MyToll is at present dealing with technological issues. We are operating on restoring all companies as soon as feasible.”
A Toll Team spokesperson informed iTnews the firm “detected abnormal action on some of [its] servers” on Monday early morning.
“As a precautionary evaluate, we moved promptly to choose numerous IT programs offline, like the servers in concern, when we initiated a entire investigation,” the spokesperson reported.
“Initial indications propose that the supply of the action is unrelated to that of the ransomware incident of before this yr.
“We activated our business continuity approach as soon as we disabled the on the web programs in concern, like instigating manual processes to make certain we can preserve companies moving for our buyers.
“We have been operating through the day with selected buyers who have been impacted.”
Numerous unbiased resources informed iTnews that the firm was dealing with another protection incident, even though its nature had been unclear for a lot of the day.
It is Toll Group’s next IT protection incident this yr after becoming strike with a “targeted ransomware attack” in late January.
The timing of this newest incident is most likely to be notably damaging, presented it comes as Australians are relying far more closely on couriers to provide goods bought on the web, with quite a few bricks-and-mortar outlets nevertheless closed because of to the COVID-19 pandemic.