As all people is aware of from time to time a thing just will not go right and you have to have aid. Regardless of whether it be a technical difficulty, like an error displaying up or just a simple, aged “how do I do that” predicament, we have all been there, staring at the display screen and questioning what to do subsequent.
Some of you who use Xactimate on a frequent basis will know accurately how to get the aid and info you need to have to continue, while other people may not. If it is support with an mistake or software package problem you have two selections dwell phone assistance or net chat assist. Personally, I enjoy the chat aid function and I locate that several adjusters do not actually consider advantage of this provider pretty usually.
Xactware is outstanding at each cell phone aid and chat help. I have uncovered their tech staff are best notch and commonly can get you fixed up within just minutes of calling them. Be mindful although they now cost for telephone help unless of course a chat technician gives you telephone help. I have experienced it materialize and it is commonly when an situation receives escalated past their information. On that observe I have only stumped the initially line tech guys a couple of moments! They are quite experienced about their application.
One particular great point about Xactware’s chat support is that they function 24/7. This is great if you are a evening owl like me. It really is really a great deal easier to get a tech guy following hours than it is throughout the working day on chat. They normally really don’t get in a hurry to get you off possibly. There have been a great deal of moments that I have used reside chat just to get info. To access are living chat you just log on to Xactwares web site go to the aid tab, log in, bypass the expertise base display screen and just simply click on the chat button. A chat box will pop up and off you go with your issues.
Going on, the subsequent way to get support is in the program itself. Xactware built the program in such a way that there are teaching modules developed correct in. To obtain this, you can go to the fall down tab at the incredibly major or you can click the assist tab on the higher ideal facet of any display in Xactimate.
This will open the team of bins named actual time training on the suitable hand aspect of the display screen. These packing containers will enable you to look for on any topic about the program. Throughout your lookup in aid containers one particular factor to remember is they will give you subjects dependent on the display screen you are on.
This does not mean you cannot access other subjects about the application. Xactware is just hoping to make it a small less difficult to accessibility information on a topic by executing this. Find out to use the actual time coaching operate and you will absolutely excel in using this software. There is a wealth of data offered to any one prepared to accessibility it.